FAQ's – JUCER
  • What is Jucer?

    JUCER is a brand that was founded by people who understand the importance of EV evolution. We offer a range of Pure Electric Vehicle (BEV) and Plug-in Hybrid Electric Vehicle (PHEV) charging technology products, to help you get charged fast and add moving. Using JUCER you're free of traditional 20th century fuel driven vehicle constraints. JUCER Portable Chargers, Connectors and Adapters. At JUCER we have even more JUCE to come.

  • What kind of Vehicles do JUCER products work with?

    Any Electric Vehicle or Semi Electric Vehicle that's fitted with a Type 2 Charging Socket or Mennekes Socket (compliant to the minimum Australian and New Zealand Statutory Standards).

  • Where can I use my JUCER products?

    The JUCER Type 2 Portable Charger (IEC 62196) Mennekes connects seamlessly with all standard Australian and NZ household Standard Outlets. The Type 2 Charging Cable (22Kwh) is compatible with Type 2 IEC Mennekes (IEC 62196) charging stations. Compatible Networks: The EV Cable is compatible with all universal EV charging brands and networks including: ActewAGL, Queensland Electric Super Highway, RAC Electric Highway, City of Adelaide Charging, Chargefox Network, Jaguar Land Rover Dealers, Mirvac Shopping Centres, 151 Property Shopping Centres, North Sydney Charging, EO Charging Network, Northern Beaches, Lane Cove, Waverley, Woolhara and Randwick Council network, Charge Star Network, EVERTY Network to name few examples. it’s interchangeable between Single Phase and Three Phase charging stations. The Type 2 Stretch Charging Cable is compatible with the same networks and charging stations as above, however is limited to 7Kwh charging capacity. The Jucer Type 1 to Type 2 Adapter (Type 1 (SAE J1772) Plug to Type 2 (IEC 62196) Mennekes). Is compatible to Type 1 SAE J1772 Charging Stations. Compatible Networks: The EV Cable is compatible with all universal EV charging brands and networks including: ActewAGL, Queensland Electric Super Highway, RAC Electric Highway, City of Adelaide Charging, Chargefox Network, Jaguar Land Rover Dealers, Mirvac Shopping Centres, 151 Property Shopping Centres, North Sydney Charging, EO Charging Network, Northern Beaches, Lane Cove, Waverley, Woolhara and Randwick Council network, Charge Star Network, EVERTY Network to name few examples.

  • Where are the EV accessories made?

    All JUCER products are manufactured in China and up to Australian/NZ Regulatory Standards (EESS).

  • How well are JUCER products designed?

    JUCER Products and Services have been designed to be compatible with charging capabilities in both Type 1 and Type 2 Charging Stations for Pure Electric (BEV) or Plug-in Hybrid Electric Vehicles (PHEV) with Type 2 (Mennekes) sockets. With our cables, we've factored in harsh climate conditions to make sure our products charge safely and in multiple conditions, come rain and shine. Safety for you and your Vehicle has been JUCER's primary design focus. JUCER products are in accordance to Australian and NZ regulated standards.

  • Shipping Information?

    We ship using Australia Post. We aim to have your package with you in 2-5 business days, 7-12 business days to New Zealand. Shipping delays can occur to (Covid 19 Pending). Australia Post introduced carbon neutral parcel deliveries back in 2019 by purchasing carbon credits for Aus Post Mybussiness customers who send parcels at Post Offices or book parcel pickups.

  • What if my product is faulty?

    JUCER's warranty has been designed to ensure you don’t have to worry about having any issues with your new EV accessory. If your product is faulty or isn’t working as you expected, you can reach out to support@jucer.com.au and a member of our team will be in touch with you as soon as possible.

  • Does my EV accessory come with instructions?

    Yes. You can find out how each product is used on the allocated product’s page JUCER.com.au.

  • Payment types?

    At JUCER we offer various payment options such as APPLE PAY, GOOGLE PAY, Credit Credit and Afterpay.

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